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Review for Ctrip.Com

Gillo Jenson
2015-10-06 02:16:37

Quick Response and helpful online instruction

At the very begining, i was wondering whether it's reliable to book on Ctrip but after purchasing two air tickets and 6 rooms in Beijing, i confirmed they are wonderful. The website is somehow different style from other online agency, however, the instruction is really helpful indicating me how to fill in information and save money by C-money. i will give it a four star rating.

The vagabond teacher
2020-01-06 02:12:51

Great site again and again.

We're talking about CTrip.cn or Trip.com NOT to be confused with MyTrip.com which is a horror show. Been using more in the last two years after light use for a few. Train, flight, hotel, bookings all done without issue. Once I booked a flight by mistake and even though non-refundable I still got a full refund. Call center help is very good; Agents have helped me determine if a mainland China hotel can accept foreigners. Always recommend.

Whitespace KIDS
2017-10-23 13:54:47

Better than expected...

Better than expected...I used SKYSCANNER as always to book a local EU flight from London to Brussels and they transferred me to CTRIP whom I had never heard of before. After making the booking, I got a message saying payment had been processed but the ticket was taking longer to process. Give that this was unusual and we didn't know the company, we came to TRUSTPILOT to check. Thanks to another reviewer who initially got a number that was not connected to a ticket, I followed their advice:When we got the ticket number from CTRIP, we waited a couple of days and then contacted the airline. They confirmed that the ticket number was known to them and that there was a reservation in good order associated with that number and that we had a flight and a seat and everything was fine. All we now needed to do was check-in.I therefore never needed to contact CTRIP as there were no issues requiring contact. I had NO PROBLEMS and received a solid service at a good price which is no less than I would expect.

Federico Darwish
2019-06-24 10:12:32

I dunno why so bad reviews here. I had a great experience.

I dunno why so bad reviews here.. I actually switched from Agoda/booking to Ctrip which is always cheaper and so far extremely reliable. Last example on Saturday 22 June when I called to double check a location in Phuket. The number I found was a Chinese one (+86), International section, and a lady answered me in a very sweet manner. Based on my little elements she immediately understood the issue, hold me on the line and after a bit clarified what the website was not describing properly. The way she acted has been so professional that I asked for her name to be make sure I could get the best review on her performance. Really nothing bad to say! Assistant name: MOOK LIM (S72808) Customer Advisor, great job Mook!

Agnieszka Hanusiak
2017-12-20 15:01:14

Problem Solved

UPDATE: Ctrip has swiftly solve the issue by issuing a new ticket for my partner. Thank you and Merry Christmas...-------------------------------UPDATE: My partner tried contacting them again, stayed on the line for 45 minutes to be connected to a 'customer service advisor' and no luck. An obviously they haven't emailed me regarding this yet.We bought 2 return flights from London to Poland for the Christmas period. Our flight from London to Warsaw seems fine, however, Ctrip did not provide my partner's details to LOT Airlines for the return flight. So basically, my partner only has a one way ticket to Poland! My ticket is all good though. JUST IMAGINE WHAT WOULD HAPPEN IF I DID NOT CHECK. He called them over 2 hours ago to report the issue. The lady over the phone said that she currently doesn't have internet and cannot solve the problem. Like really? A flight agency without internet?!!! You just can't make that up. Anyways, he was told that a colleague will look into the problem for me and they will get back to me within 1 to 2 hours. So far nothing...I shall update further once I know the outcome...

Andy
2018-03-03 21:44:31

Ctrip delivered what they promised; bad communication.

Ctrip delivered what they promised, so I can't complain - but with a confusing customer service. They are legit and didn't rip me off - I want to provide a counterpoint to some other reviews here.Although they specialise in East Asia, I found them on Skyscanner offering a deal (much cheaper) price on a flight from the UK to Europe. I clicked through, where they asked for my passport details and asked me to pay upfront. This seemed unusual, as passport details are only needed at check-in, not to buy the ticket. I went ahead and paid, and received a email acknowledging payment and saying that 'Ticket(s) will be issued no later than 72 hr before departure of the first flight. Your ticket confirmation and itinerary will be emailed to you once your tickets have been issued'. No ticket. At this point I was scared - in this age of electronic databases, you expect orders to go through almost instantly (this has been the case with every other online travel agent I've used), and I began to doubt they even had the flight ticket as advertised.I then received an email from Skyscanner: 'Ctrip have notified us that it's taking longer than usual to finalise your booking.You should hear from Ctrip within an hour but this can sometimes take longer.' I did not hear back within an hour. What finalisation?Eventually, I received confirmation that my flight was booked the next day, along with a booking reference (PNR) for my airline. From then onwards, everything went fine - I enetered the PNR on the airline website, it was valid and booked just as requested. I checked in and took the flight.So the moral of the story - Ctrip did deliver, but with an explained delay, and an unintuitive email correspondence (sent from China). Some explanation in advance that issuing the tickets takes some time would have improved the experience. It seems I had a better experience than some reviews on here.

Greta Tasedan
2020-02-27 22:14:41

TWO FLIGHTS CANCELED. No Refund. No Rebooking. No Nothing.

**EDIT** Refund Received from trip.comAfter lengthy discussions and negotiations, I was eventually connected with Gaby, who was able to secure a fair and reasonable refund for the unused portion of my flight. The payment has posted and I would advise speaking to Gaby if possible. She handled the situation with a unique level of professionalism.TWO FLIGHTS CANCELED. NO POSSIBLE REBOOKING THROUGH TRIP.COM, WHO REFUSED TO REFUND MY MONEY. I booked a round trip flight from Hong Kong to Charlotte, NC USA. My return flight for February 26th was canceled and rebooked for February 27th. Then the flight on February 27th was canceled hours before takeoff. I was told by trip.com that there were no flights they could rebook me on and suggested that I request a refund. Shortly thereafter, I received an email saying that I would not be receiving a refund.I purchased the trip insurance available on the website. Trip.com is unable to contact them to file a claim and they only have contact information for Asia. No International contact is available on the contract or online.I am now stranded, with no flight and no refund and far less money after paying for a flight I can't take. A call to trip.com accomplished nothing, although the customer service members who didn't hang up on me mid call (3 hang-ups) were nice enough and unable to do anything.Just months ago I booked a flight for 4 people (my brother, myself and my 2 elderly parents), only to have it canceled just hours before takeoff. Trip.com's response was essentially "too bad" although they refunded the cost of the flight.

Mika Ollila
2012-01-12 13:06:30

Good on China hotel bookings, bad in flights

This is China's travel giant. I've used their hotel booking many times when traveling in China, and while website is a little dated, their prices are competitive. In fact they have a lowest price guarantee for hotels within China, which I've never had to use. But don't use Ctrip to book your flights. Even if you 'buy' your flights; select them and give Ctrip your credit card details and get an order number, be aware that YOU DON'T HAVE THE FLIGHTS YET. I realized this the hard way when booking flights for Chinese New Year. There were 3 different flights at different times to my destination on the evening I had to fly, and I booked one and got an order number. The next day I received an email saying that my flight was sold out and Ctrip had cancelled my order. Say what?! You're not used to this kind of stuff happening with modern travel sites, and Ctrip is a NASDAQ listed major company. In the email Ctrip LIED TO ME saying that they had tried to call me about this but were not able to reach me. I checked my mobile phone record which showed no incoming calls in 2 days. After a reply to that email a customer representative called me explaining that there are no economy flights left at all on this flight or the other flights that day, and if I wanted to fly I'd have to buy an expensive business class ticket. I was stunned how their website operated and managed to lose my flights I thought I had bought, and the representative was only meekly repeating a mantra about how their company operates in a way that the tickets were actually not yet bought when I submitted the web form and they will separately try to book the flights through the flight operator or whatever. I go tired of listening to these excuses and just told the CSR I did not want to talk to him no more, hang up, and went to buy 40% more expensive economy class tickets from a carrier website which Ctrip did not have in their inventory and still had seats left.

Abdul Halim Majumder
2015-11-04 04:06:01

Really Helpful

I found ctrip.com very helpful. It makes my travel very easy. Now I can easily book air tickets or hotels using ctrip. Thanks to Ctrip.

Brent Smith
2018-01-22 04:12:47

Definitely a good choice

I travelled to China in November 2017 with my Partner who is a Travel Agent.We were able to get internal flights and train tickets cheaper through CTrip than she could get them on the Travel Agent sites. Everything we booked was accurate and when I had a glitch due to an error t our end I called CTrip who dealt with it easily. I would definitely use them again.

FAQ for Ctrip.Com

How to contact Ctrip.Com?

You can see the Contact Customer Service buttom on the Ctrip.Com page by browsing the ctrip.com homepage and any other detailed page. You can click from this place to talk to Ctrip.Com customer service in order to solve your problems and confusion.

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About Ctrip.Com

Ctrip.Com is an online platform, which provides good plans for your trip. You can book hotels, tickets and others through the store. Ctrip.Com will also help you to compare different products until you get the best one. You can also search for traveling guideline to help you design your perfect trip. Now the store has been very popular among Chinese young people. There is no doubt the store is an excellent assistant for your travel. You can also get some useful suggestions that are very considerable. If you have the idea to travel around, you can try to use the store.

Rate
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Like most sites, Ctrip.Com also offers a Ctrip.Com promo code for your purchase if you subscribe to the newsletter. By subscribing to the newsletter, you'll always be the first to hear about Ctrip.Com offers, and you'll receive a preview of current Ctrip.Com promo codes with expiration dates, applicable products, and discount amounts. You just go to the Ctrip.Com page and move down to the bottom. Once you reach the bottom of the page, you'll find a box that says "Subscribe to the Ctrip.Com Newsletter." Subscribe to the Ctrip.Com newsletter by entering your email address in the "Your Email Address" box to choose from product notifications, surveys, tips, news and trends, offers and promotions notifications based on your preferences for Ctrip.Com products your content options. Now open your email box and confirm the address by clicking the window in the email Ctrip.Com sent you. You will receive a new email shortly with your Ctrip.Com exclusive extra promo code. All you have to do is open the email and copy the Ctrip.Com promo code to be able to paste it into the cart at the end of the purchase. Subscribe to the newsletter today and take advantage of the latest Ctrip.Com promo codes for Ctrip.Com discounts and offers.

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Ctrip.Com Stats

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Promo Codes 2
Deals 39
Max Discount 70%
Last Updated November 2022

Ctrip.Com Top Coupon Codes and Promo Code

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