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Review for And Other Stories

Yvonne
2019-11-13 15:41:57

I’m a bit astonished by poor reviews here too!

Seeing the recent negative reviews here, I, nevertheless, took what I felt was a gamble and ordered 2 pairs of earrings online. So glad I did b/c the jewellery is as nice as it is shown on website; is v good quality; it’s a good price; the items were securely packaged; parcel arrived promptly with easy return postage sticker if I needed (I didn’t). What more can a customer ask for? The postage was a little steep at £7, but all in all I’m a happy customer and will prob shop there again.

Allyson Kouao
2020-01-21 18:32:55

Great service to replace the not so great shopping experience

Although the item of clothing I ordered required larger sizing that I would normally for, and still didn't fit, Rachel's customer service (around 5pm GMT time 21/01/2020) was close to fault-proof. she was super helpful and made the inconvenience of ill fitting clothing seem like a mere hiccup. Thank you!

Lauren
2018-12-14 16:02:15

Amazing customer service.

I have contacted other stories twice now and both times they've been great, the first call was a simple cancellation of an order.But I ordered a coat which arrived yesterday and is a little large for me, so I emailed to ask what their exchange policy was and whether the coat was in stock in the stores near me.I didn't expect a reply on the same day, but I got a phone call from a really nice representative who asked what size I needed, and is now calling the stores for me to check their stock and reserve the right size so I can go and pick it up. She's emailing me the response!After experiencing awful CS with Mango recently, they're great!

Arch1
2013-07-13 10:26:32

love the product

really love the shop and online service. very fast delivery. sizing can be very strange. all very different, and have clothes in 3 different sizes. Returns are very slow. still waiting for one to be dealt with after 2 weeks

Mie
2021-03-25 17:20:44

Cute (but expensive) clothes

I have bought shirts and skirts from &other stories that are were all very comfortable made of materials that feel durable albeit soft and wonderful.I am not sure how well this brand measures up to others in the same price bracket but I would consider buying from &other stories again, particularly from their Paris design studio.

Sky S. Mxn
2022-04-21 10:37:46

Exellence service and quality clothes!

I really like the quality of this company product it's very beautiful and high quality and their service team are super helpful and quick! there's always a return label and return document prepared laying in the package of your order.I have to return one of the product later than 14 days of delivery because I went to holiday and did not home so I called them, they said it's not a problem, they will refund if it's a bit later than 14 days, very reasonable and helpful. After 1 day of the package return to them, I got the email of refund confirmation and they next day the refund is in my bank account! Definitely I will keep buying from them!

Theodora
2021-02-15 18:39:09

Problem with refund sorted quickly

I had sent back an item that didn't fit but received no refund for a long time so I contacted customer service via e-mail asking about my refund. I got a call very shortly after sending my e-mail and was helped out by Marcin, who was very kind and explained that my order is still on its way to the warehouse but due to the fact that 2 weeks have already passed since I sent it back, he sorted out the refund for me. Excellent and fast customer service!

Hanne Jakobsen
2019-10-01 09:23:36

great customer service.

I’m astonished by the bad reviews here! I love & other stories. They have great quality when it comes to products. I ordered my dress online on Thursday and received it yesterday. I can’t really conplain.

Natalie
2021-02-16 13:56:12

In general really cute clothes

In general really cute clothes. HOWEVER - it’s owned by H&M and the clothes are made in the same factories as H&M so quality is the same and the overpricing is not warranted. I also think it’s a bit cheeky to be charging such a high fee for delivery, ESPECIALLY since we’re in a lockdown and your stores are closed. Most companies are if not already or have been offering free shipping during these times.

Nastka Socha
2021-06-11 17:21:26

LOVE LOVE LOVE

Beautiful items, fancy design, quality fabrics. My new to go shop when I need an update in my wardrobe. They might be pricy but definitely worth it!Customer service is the best service you could ever imagine- always quick to reply, helpful if you have an issue.I am not sure why they have so many bad reviews.. All I can say is that I definitely recommend &other stories if you are looking for good quality pieces.

FAQ for And Other Stories

What is the payment method for And Other Stories?

And Other Stories accepts MasterCard, VISA, American Express, Discover and PayPal online card payments. They will only charge your credit/debit card or Paypal account after your order ships. All transactions are encrypted for your security. For orders shipped to the US, the currency used is USD.

What is And Other Stories's return policy?

For And Other Stories, no order is complete until you are completely satisfied, which is why they return it free and easy. If there is a problem, you have 30 days to return. They will give you a full refund in the same way you paid. Please Note: Items marked "Final Sale" cannot be returned.

What is And Other Stories's product maintenance?

Product care on And Other Stories, if there are stains on the sweater, please try to clean it carefully with a damp cloth before washing. Always fold your knitwear and store it flat as it may deform when stored on a hanger. Silk shirts are air-dried on hangers while avoiding direct heat or sunlight.

Do you need to sign up for emails at And Other Stories?

Yes, sign up for And Other Stories's newsletter and get 15% off. You can also stay informed about their news, co-labs and latest stories. At the same time, all new subscribers can enjoy other discounts on one purchase. Note: These discounts are not stackable at the same time.

How to contact And Other Stories?

And Other Stories provides comprehensive consulting services to the customers. In order to provide And Other Stories customers with a better consumer purchase experience, customer service contact information will be placed on stories.com, and And Other Stories customers can consult related questions through And Other Stories customer service and get reply as soon as possible.

How to save at And Other Stories?

And Other Stories often offers various Coupon Code to save you up to ﷼44 for shopping. You can save a lot of money as long as you use it within the validity period specified by the And Other Stories coupon! You can follow the And Other Stories official account to learn about the latest events and offers.

Do I need to sign up for emails at And Other Stories?

Yes, you need. If you want to keep up to date with And Other Stories's latest offers, discount activities, membership benefits, and And Other Stories's brand history, you can follow the guideline on the homepage of the stories.com to submit the email address to become a member in stories.com.

Why is my And Other Stories promo code not working?

A single promotional code can only be used once in And Other Stories, please check whether it has expired or been used. Please note that when you use it, And Other Stories may have different rules for using different types of And Other Stories Promo Code. Please check your And Other Stories Coupon before using it.

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