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Swarovski 10% Off First Order April 2024

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Review for Swarovski

MIMI5000
2021-12-11 11:48:06

Speed up your refund process!

I have never had any problems with their jewellery My problem with Swarovski is their refund process!!Why does it take 21days? Why do I have to chase you to find out when my money will be refunded to me? After chatting to a customer advisor, I was told that the item will be processed in Bristol before it goes back to their head office in Switzerland? Why can’t the refund be processed in Bristol? Why such a slow service in 2021? This process needs to be sped up significantly. You are quick to take the money when the item is purchased, but you take 21 to process the refund! Slow service. Not impressed.

Pinder Kaur
2020-05-14 16:50:24

Missing item from my order

I placed an order on April 10th to finally receive the items on May 4th. I purchased 11 items but only received 10 items. The included shipping slip enumerates all 11 items and I have been charged in full for my complete order. I first emailed customer service on may 4th informing them of the missing item, I received an automated email with a case number informing me that I will be contacted ASAP but I have not received any correspondance thereafter. I sent a follow up request on May 6th via the web form on their website, I received another automated confirmation email with a case number, but no further communication. I sent another follow up email using the original confirmation email I had sent on May 11th but again no answer. This is very frustrating, I understand that times are difficult but it would be greatly appreciated if a real person would acknowledge my request to assure me that it’s been received and what can be done to solve the issue. It does not make sense that they are able to process payments without any issue but are not able able to respond to customer requests!UPDATE: Swarovski contacted me and I have received my missing item. The agent in charge of my case dealt with the matter professionally and very efficiently! Thank you Daniel! I really appreciate the great service offered by Swarovski in solving this issue :)

Lisa Cozens
2022-05-31 22:34:58

This review is for an online customer…

This review is for an online customer service Wiktor. I contacted them asking them about my order as it was delayed in being sent and he emailed me straight away the next day and gave me the details I required. The following day I hadn't heard anything about my order or when it's being shipped so he emailed and said I'm very sorry about this and kindly gave me a voucher to say sorry it was a compensation for the delay. Wiktor was very quick to solve my issue and kept me informed and has very great customer service skills has a friendly approach so he deserves this review. Thank you wiktor. Mrs cozens

Susu g
2020-07-09 17:13:33

I have been loyal customers either by…

I have been loyal customers either by someone buying me gifts or me buying it myself.Recently I contacted customer service And got no response as even though it was purchased via partner store in Guernsey via dutyfreecrystal.com.The receipt clears stated I can return it for refund even if it's a sale item and when I sent this response all I got was nothing!Update:They solved my problem so happy with it now.

Joan Ayton
2022-03-24 17:38:13

today 24/3/22 went to swarovski

Today 24/3/22 went to Swarovski in the Bentals center kingston surrey, was served by Tammy, she could not have been more helpful, brilliant service, and would definitely go back there.J A

Shahnaz Camatchee
2016-12-22 00:14:53

Excellent products

So far, I have purchased 7 necklaces and one pair of earrings all Swarovski brand from different retailers for me and my daughter. I have been delighted with all my purchases. I recently ordered the Euphory all around necklace from Swarovski UK site and the necklace was delivered by TNT from Austria 2 days after placing my order. Very fast and efficient service. I love all the necklaces, outstanding quality and brilliance. I have purchased costume jewelry before but now I am hooked on Swarovski brand. I have read all the reviews on Trustpilot and was quite shocked to read so many negative experiences. It's a shame, but from my experiences so far with this brand, I would highly recommend them and their products.

Pooja Sahota
2022-07-02 16:06:23

I went to Swarovski in Selfridges this…

I went to Swarovski in Upper mall The Bullring this afternoon around 12ish and I was served by this lovely young lady Usma. She went above and beyond to find my online order and was the most kind, caring and welcoming person I have met in ages. Usma really is a great individual and I hope and wish her well for the future. -Pooja Sahota

Oxana
2020-05-15 20:52:35

Return Complaint

Hi, I recently returned items and haven’t gotten a response nor a refund for my purchase. I have forwarded my order confirmation and a receipt of my return shipment. You received the package May 4th. Please let me know if the package was received and when I should expect my refund.

Claire Smith
2019-11-08 20:28:53

Their products are just beautiful

Their products are just beautiful, and I have ordered a few things on their website over time. I did experience an issue with their website recently, where I had ordered an item, when going through to the payment and purchasing process all went well until the final notification stated ‘your basket was empty’ confused and thought I hadn’t purchased the item so I ordered it again as I hadn’t received an email notification either. The next day I received 2 emails indicating I ordered 2 of the same. Although when they arrive I will send one back, or give as a gift, the website order and purchasing process needs looking in to as it can be confusing.

Nicky
2019-03-01 14:29:18

Great customer service

My daughter bought me a bracelet from Swarovski in Watford - 3 months later some stones came out - I took it back and the staff were amazing - very apogetic and so helpful and gave me a new one.A couple of weeks ago I caught the bracelet and it broke - it is over 2 years old and out of warranty. I took it to Swarovski Watford to be repaired. Again great customer service - they gave me a new one. Fantastic- thank you

FAQ for Swarovski

How can I get free shipping at Swarovski?

Of course! You can enjoy a free shipping service at Swarovski. But the free shipping is only limited to standard delivery on the website. If you like jewelry, don't miss the free shipping chance and come to choose your favorites. If you have any questions with the delivery, you can contact the shop.

What methods of payment do Swarovski accept?

Swarovski accepts the major credit cards for your payment, and you should know that all prices shown on the website include appropriate taxes applicable in your country, state or province. Ali Pay is only used in China. The safety of your payment can be trusted and hope you can have a good shopping experience.

How to contact Swarovski?

In order to provide Swarovski customers with a better consumer purchase experience on swarovski.com, a dedicated customer service channel will be provided. You can find the channel on both Swarovski and swarovski.com. Swarovski's customer service will provide online consultation services to customers in time.

How to get discounts at Swarovski

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Do I need to sign up for emails at Swarovski?

Yes, you need. If you have registered an email address in swarovski.com, you can learn more comprehensive information as well as get extra Promo Code of Swarovski. You can become a member by registering your email through swarovski.com. Of course, you can cancel Swarovski subscription at any time.

Why is my Swarovski promo code not working?

A single promotional code can only be used once in Swarovski, please check whether it has expired or been used. Please note that when you use it, Swarovski may have different rules for using different types of Swarovski Promo Code. Please check your Swarovski Coupon before using it.

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About Swarovski

Since 1895, Swarovski has been following the principle of its founder Daniel Swarovski by perfecting the process of imitation crystal cutting. His passion for innovative design has made Swarovski become an internationally famous jewelry and accessories brand all over the world. Today, the shop continues this tradition, creating unique styles for girls around the world. Through a number of patented technologies, the shop has shown its professionalism. It also pays close attention to every detail to ensure that every product has the best quality. More and more people are interested in its perfect jewelry.

Rate
3.0 / 361 Votes

Swarovski Stats

Total 20
Promo Codes 2
Deals 18
Max Discount 50%
Last Updated April 2024

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