Shard Tickets 2 For 1 July 2022

I found the experience of booking a visit to the Shard View and the actual visit polar opposite’s. The booking experience is less customer focused. I found the staff for the actual visit to be more customer focused, nice and pleasant. But, I found ringing customer services when you have an issue with your booking really poor, I don’t blame the customer service person you speak to, but more the processes, which are very rigid and inflexible. It’s like the booking is taken care of by a shoddy back street operation, who just need you to buy tickets, because once you brought tickets they can wash you hands of you and the visit is taken care of by professionals that take pride in the customer’s experience. However, writing the above, I think visiting the Shard in Summer May bring it’s own problems, which are not customer service related. I visited on the 19th Feb 2022, when the weather wasn’t too brilliant, but there were still quite a few people there. I think the problem is, the Shard limits the amount of people that can visit the Shard at any time (15 minute intervals), but rely on people leaving to ensure people numbers are contained. But, what I found is people that found the best spots lingering there (much longer than the 15 minutes entry intervals), which I don’t blame them, but that meant people that came later, didn’t get as good as an experience. Luckily the top floor was empty due to the poor weather, which meant the place where you took pictures wasn’t that very busy, but on a summer’s day I can imagine you’d need to queue for a bit at that spot. I don’t understand why the Shard doesn’t limit the amount of time people can spend there and thus ensuring the best spots are not taken for extended periods. You could do this by having it written on their website what the maximum stay is (I didn’t find anything about maximum stay on their website). Give people necklaces with a certain color when they entry and if they don’t leave after an a certain time politely ask them. That why you can ensure what the maximum number of people is at any one time and also the best views are not taken for extended times. I know the Shard likes the experience to be unique and special by offering a drink, but it doesn’t work if there is a mass of people there. It is a shame because the views are definitely the best in London, just the overall experience just match the views. My advice would be the following, hope when you book you never need to call customer services because that will leave a sour taste (although that may be harder than you think, because I found when I used the website - theviewfromtheshard.com - it was glitchy) and if you book make sure you book early and are the first people there to get the best out of the visit. Finally, this bit I may be wrong but I doubt it, when walking around i noticed tables with reserve written on them, which I’m guessing are for the people that paid extra; they are dotted around where else one else walks to get views, so if your expecting a private area with other people that paid extra for tables, nope it’s the same place as everyone else. I was considering paying extra for the reserved tables but luckily I didn’t, because I would have been disappointed. I think the Shard should have given the people that paid extra for reserved tables their own private areas. Also, not all the reserved tables are by the window view some are on the back wall, so you won’t be getting a better view when seated then someone that paid less, your just paying to have a seat. For, this final paragraph, if I am wrong about the reserved tables, someone from the Shard let me know and I will happily delete this paragraph, but I doubt it, because I don’t understand why else these tables would have reserved written on them.

The architecture of the building is impressive. However, there are two problems with The View. The first is that you are so high up on the 72nd floor that it is difficult to identify landmarks unless they are in the immediate vicinity, even on a clear sunny day. The second is the price. With tickets starting at £25 per person (at the time of writing), it's an expensive way to spend a relatively short part of a day.

I was very impressed with Richard the assistant manager at THE SHARD view today, he was very helpful in taking part in my proposal plan. The rest of the workers are quite nice and friendly. Thanks to the entire team for making my proposal go smoothly as planned.30/05/2021

I took a very important lady in my life on a date to The Shard. Booking the tickets was easy and all the staff were polite and friendly. At the top, the view was amazing. There was a photographer at the top who spotted we were a couple and to my surprise- a grand piano which I was allowed to play to serenade my special lady! Romance definitely is alive and well at the top of rhe Shard. We were both then surprised to find there a tour of the view where every building worth viewing was explained. Our tour guide with long blond fizzy hair was funny and even entertained my date’s question about there being another basquel bridge in the Isle of Dogs other than Tower Bridge. We both had a great experience. Thank you to all who made our day special.

Took my daughter here, really lovely and enjoyed.

I bought my mother a Virgin Experience Days voucher for Christmas 2019 - A visit to The Shard followed by a Thames river cruise with food & champagne.Due to covid my mother eventually got to use the voucher on 8th August this year. My mother has been shielding due to health issues & has mobility problems so when the opportunity arose it was a welcome relief to get out of the house. I would like to praise Virgin Experience days for their handling of the experience during this time which must have been difficult. The Shard only opened on 1st August but Virgin managed to sort out the visit very quickly. Also due to covid experience vouchers were extended.Well my mother has not stopped talking of her trip, everyone was so polite in The Shard & on City Cruises. London & the trains were empty making the visit enjoyable. The Shard is within easy walking distance from London Bridge station. My mother is a tee total but she did drink the champagne handed out by City cruises :)