Peacocks Student Discount July 2022

Plastic Plastic Plastic! I ordered 3 pairs of jeans and a jumper, I paid for next day delivery and everything came the next day, the clothes are exactly what I ordered and fit well. I have no issues with peacocks there. My issue is all the unnecessary single use plastics my items came wrapped in!! Every single item they sent came wrapped in plastic with a plastic coat hanger I don't want and it's all crammed into a big plastic bag. I don't think I've seen another company so thoughtless with their packaging. Come on peacocks, the other brands are making an effort to be more eco friendly. So yes, I've knocked two stars off for all the plastic because reducing my carbon footprint is very important to me.

Very happy with my summer dress. Arrived on time. Nicely packed with a hanger lol. I’m a plus size and for the first time in ages a dress that fits me perfect.

Have ordered online 4 times during lockdown and have never had any problems . Each time the items have arrived within 7 days . I have also always received good service in my local Peterborough Bretton store which I hope will be opening soon.

First class service by Amy and Leah for their Friendliness and customer service. Always a pleasure to go into my Braintree Store. Been in and out for many years. I hope Amy and Leah get recognised for their good service. Happy Xmas and Happy New Year to you both. See you all in the New Year.

Just to try and explain the refund policy a little better and so people may understand the reason why peacocks and many other retailers (primark were one of the first) have had to become strict on it.Originally we offered a 30 day full refund or exchange policy with your receipt (14 days for sale items) If you never had your receipt but wanted to exchange for goods to the value or above that was fine too although if it had gone down in price then that would be the price we would use (you may have paid £16 the week before but without a receipt we don’t know that). Then we stopped Offering this and here’s one of the main reasons why..ShopliftersSo here’s the scenario and it used to happen all the time (before this new policy) shoplifter takes a bunch of clothes, nothing in particular really and and maybe sells them on for a fraction of the price or goes to another store and exchanges the stolen clothes without a receipt and gets something they actually want. Just because something has the tag on and is in its original condition does still not mean it’s been paid for.New policy 14 days return or exchange with a receipt. It stops the stolen items being returned and exchanged. Now to Christmas receipts..The receipt was extended beginning of November. The policy was printed at the bottom of the receipt like our normal one too it was just extra long.You had your original 14 days for a full refund and then till the 6th January (today) for an exchange only, as long as you had your receipt. If it was a present for someone then we did gift receipts too.Last but not least Internet returns/returns code..the Bain of our lives but has to be done. Here goes..Any order made online but not suitable can be brought back to store You must log into your account and very quickly request a return by ticking the boxes of the items you want to return, submit and then you get your code (and also an extended 14 days to return once requested), jot it down and come return your items but bring along your invoice too. PAYPAL orders are exchange only or you have to send the items back through post (still get your returns codes either way) .Thats not just our policy it’s across the board with most retailers.Clothes from online don’t get sent back to the warehouse when you bring them in store, we sell them on and this is there way of keeping track of why we have the extra stock.I really hope I have somewhat explained why we do and have had to do what we do. This was to try and help those who may not have been given the best customer service that we should be giving. Thank you if you managed to read it all.

The staff at the Eltham branch of Peacocks are always happy to help if I have an enquiry and I've always found the staff very polite.

Have placed two online orders in the last two weeks. Both items arrived within a few days and I am really happy with both of them.

Highly recommend very friendly, good communication and lovely garments

Bearing in mind the previous reviews on here, I wasn't expecting much if any response to my online query this morning regarding an issue with a gift card.However, I have received prompt and helpful assistance from a person called Philip. The issue was checked into and resolved in a timely manner.Thank you again Philip

Great clothes at good prices. Very reasonable international delivery rates. Will definitely order from them again.