Airbnb Gift Card Discount August 2022

The host automatically accepted my booking and afterwards just went MIA. It took ages for them to issue me a refunds, support team kinda "tried" to help me to find another option, but obviously available options were much more expensive...

Giving Airbnb 5 stars because I am impressed by how quickly they responded to 2 queries that I sent them recently regarding cancellation of my booking and request for full cash refund because of my flight being cancelled thanks to COVID-19. I imagined that it would be a headache because of the stories I had heard with other hotel and travel agents e.g. extremely slow or no replies at all. However, within 2 days of submitting my request for full cash refund together with the required documentation, I received Airbnb's replyRahim that I would be receiving full cash refund. The first time round when I contacted Airbnb to ask some questions, I received a helpful and pleasant reply in less than one day. Thank you and great job Airbnb! :)

I love this service! At first, I was a long time traveler and never let me down Airbnb, in that year I began to rent apartments and this is my best experience of cooperation! Airbnb, I love you! With airbnb, always the best customers!Thank you for what you are!

After dealing with so many companies’ customer service, Airbnb does it right. No company could have ever prepared for coronavirus and their industry was hit hard. They were extremely accommodating and helpful with my trip that was impacted due to coronavirus. They were THE easiest company to deal with. I’m extremely grateful for their care on their consumers and even hosts. I will continue to support them in the future once I’m more comfortable with traveling. Airbnb all the way.

I would like to thank Kimberly and Paruhang from the Airbnb customer service who really went above and beyond when I experienced an issue when I tried to book a trip. The issue is not completely resolved as of yet but I am confident it will be soon, thanks to the nice snd professional treatment by both of them.

Me and my girlfriend booked an apartment where the host unbooked us.we had trouble finding anyplace new within our budget.Diana working at support was very patient and helped us for several days to find something suitable which we did.I am very happy about the help and support we got since we where worried that our already booked flight would go to waste.

wow, airbnb blew my mind, i had a problem with a location on airbnb, the next door appartment was under heavy works, every thing was trembling from 8am.... they find a realy good solution for me! so being honest here, they really really exceled to make myself believe in airbnb and will continue to used it for sure, you have a client here! thanks

My husband and I traveled to London from Chicago. We arrived jetlagged and hoped to take a quick nap at our airbnb before going out in the afternoon. I am pregnant which added to the exhaustion and discomfort. The host had said someone would be there to let us in, but they were not there and he did not answer his phone at all for over 90 minutes.I gave them 4 stars though. After a heated discussion with the airbnb corporation, we were offered half proce on another location in London. The host will be getting a zero. But the company came through for us.

we stayed in wales at newport from 14 t0 16 august and oue experience with our recent reservation HMPTC3YDEK was not very pleasant .There was a leak in the house over night from somewhere probably from the roof and it cascaded down to the bath room and to the dining area.we have informed it to the owner[ CORMAC],he came in and misbehaved with us ,using inappropriate words.H e also insist us to vacate the house immediately so we had to leave immediately without even getting ready.we had to use our friends bathroom inorder to have shower and other morning routines .we had absouletly horrible experience with our host

Like many other others on this website I have had to cancel my vacation. As a health care worker, I have been at the forefront of the is pandemic. I desperately wanted to go on this vacation, but with a possible second and third wave, it is simply not advisable for the essential medical personal to plan out of state trips. Without COVID pandemic I would have never cancelled this trip. Not to mention, that we have not been on a family vacation in a long time since my husband was deployed for 13 1/2 months to a hazard zone costing us the summers of 2018 and 2019 to take our kids any where (again supporting the well being of this country). I booked on air bnb a rental run by Vacasa. Then after reading on the Vacasa website that that they would offer full refund minus booking fee (that is right, I was willing to pay booking fee without any complaint bc that was the policy) and talking with air bnb, who told me they would submit refund request to Vacasa and follow their policies, I have been refused any refund. Vacasa says it is air bnb, and is very clear about that. Air bnb is very clear, that it Vacasa, that is preventing me from getting any refund. As this time, all I can say that it is very sad that both companies are advertising their support for COVID and the hardships that it causes to look good, but do not actually care about the real people that are actually doing the job. It is all a show, as I have been trying (calling and messaging both companies extensively). The funny part is if either one of them had even done what their websites said they would do (refund minus booking fee), they would have had a customer for life with so much good will. But to have to fight to just have them follow their own policies, that are posted on line, it is so frustrating. I am so understanding of any business that is suffering right now, but how both Vacasa and Air BNB can they have such little understanding for their customers is crazy to me. They have both missed a very big opportunity to be the heroes for so many people and garner a lifetime of loyal customers. Big picture people. A lot of people will be going on vacation when this is over, and you would have been able to benefit from that. By supporting us now, we would support you then. Americans are very loyal people.Update: After posting reviews for both Air BNB on the this website and Vacasa. Vacasa responded quickly and I got my refund (minus booking fees) which is what I was asking for from the beginning. I have not had a response from Air BNB yet. But this might lend that it really was Vacasa refusing to refund and not Air BNB. i will leave the review a 3 because I did contact Air BNB directly and they said I would hear back in 24 hours from them, and I never did. Perhaps I still will, and if I do, then I will certainly up the review to 4 stars.